Studio Manager

Edmonton, Alberta, Canada .
full-time . August 29, 2024

Description

Are you a proven leader ready to develop and inspire your team to create the best client experience, steeped in inclusivity and belonging? Do you want to play a key role in enhancing the mental health of your community?

If you’re still reading, it means you’re the perfect fit! Sooo... Hi! We're DiveThru. We're on a mission to ensure no one struggles alone. Through our in-person studios and online platform, we connect today's generation with a modern therapy experience.

As a mental health tech company with funding from all levels of the government, we are integrating technology into the therapy experience to improve therapist and client experiences and outcomes. By bringing together every element, from matching with a therapist, managing appointments, accessing resources, and tracking progress directly in the DiveThru app, we are modernizing the therapy experience. The centralization of therapy tools means one less thing to worry about so that clients can focus on what matters — healing.

We’re looking to add a Studio Manager to our DiveThru Crew. This role will be based out of our new location in Windermere, with an anticipated opening date of November 2024.

Our ideal candidate is a strong leader dedicated to supporting our Studio Coordinators and therapists in delivering top-notch client care. Reporting to the Director of Operations, you’ll ensure smooth studio operations, mentor your team and create a sense of community, all while maintaining a welcoming environment and driving continuous improvement.

Here’s What You’ll Get By Joining Our Team:

Paid vacation so you can take the time off that you deserve
Paid flex days (because we get it - life happens)
Health, dental, and extended benefits plan starting from day 1
Ability to attend professional development and mental health related workshops
Work in a new, furnished, and modern studio
The opportunity to be a part of a growing company with advancement as we continue to grow

Ready to join us? Okay, let’s talk about the official stuff:

Your General Responsibilities:

Oversee and manage the day-to-day operations of the studio, ensuring everything runs smoothly and efficiently
Lead and manage the Studio Coordinator team, including creating weekly schedules and conducting 1-on-1 meetings
Oversee and manage therapist schedules and inquiries, ensuring seamless coordination
Complete weekly inventory and bi-weekly payroll to maintain operational efficiency
Assist with hiring, onboarding, and training new studio coordinators and therapists to maintain a high standard of client experience
Manage the front desk operations, including bookings, inquiries, and client support with payments, scheduling, and app features
Plan team-building and volunteering events to foster a positive team culture
Foster a client-experience mindset when responding to client requests, inquiries, and concerns, ensuring a positive experience for all
Communicate regularly with therapists and the studio team to ensure smooth booking, matching, and payment processes
Maintain a clean, welcoming studio environment
Monitor and track key performance indicators, submitting regular reports to the Director of Operations to ensure continuous improvement
Stay up-to-date with studio updates and processes by attending regular meetings with the Director of Operations

Your Skills:

Our ideal candidate brings the following to the table:

Experience working in a leadership or managerial role
Experience working in office administration, healthcare, or customer service
Strong interpersonal skills, attention to detail, ability to multitask and think on your feet
Ability to maintain highly confidential correspondence, filing, and telephone communication
A deep interest in learning more about and promoting mental health
Ability and desire to work with people of diverse backgrounds

Considered A Plus:

Completed courses related to psychology or mental health (e.g. suicide intervention training)
Class 5 drivers license

Compensation

The salary for this role ranges from $60,000-$80,000 annually.

Location

This role will be based out of our Windermere location, with an anticipated opening date of November 2024. Onboarding and training will take place at both our St. Albert and Whyte Ave locations prior to Windermere’s opening.

Hours

This is a full-time position. Hours of work will generally be Monday-Friday daytime hours, though evening and weekend availability may occasionally be required.

The Next Steps

Read the job posting a couple of times to ensure this position is the right fit for you. Apply with a custom cover letter answering the following questions:

Are you a dog or a cat person?
Why are you the perfect fit for DiveThru?

How We Hire

It’s our incredible DiveThru Crew that truly defines us! We're united by one common mission: to ensure no one struggles alone. DiveThru proudly stands as an equal opportunity employer. We're all about celebrating each person and the unique intersections of their identities. Why? Because we firmly believe that diverse and inclusive teams don't just make us better decision-makers; they spark the innovation needed to best serve our community. If you need reasonable accommodations during the application process, we've got your back. Let's collaborate to meet your needs because we're committed to supporting you every step of the way. Our inclusive work environment is a source of celebration, and we encourage folks from all backgrounds and perspectives to apply. Your uniqueness is what makes us thrive!

Compensation

$60,000.00 - $80,000.00 per year

Know someone who would be a perfect fit? Let them know!