Lead Studio Coordinator (Internal Candidates Only)

Edmonton, Alberta, Canada .
full-time . March 21, 2025

Description

Are you passionate about connecting with people and making a real impact on mental health in your community? Do you thrive in a role that blends organization, client care, and teamwork?

If you’re still reading, it means you’re the perfect fit! Sooo... Hi! We're DiveThru. Through our in-person studios and online platform, we provide mental health support, designed with today’s generation in mind. Our services include therapy and psychological assessments. We also partner with organizations to make mental health support more accessible for their teams.

We’re excited to be adding Lead Studio Coordinators to our Whyte Ave and Central locations! Please note: this opportunity is open to internal candidates only.

Here’s What You’ll Get By Joining Our Team:

5 paid flex days (because we get it - life happens)
Health and dental benefits plan starting from day 1
Ability to attend professional development and mental health related workshops
Work in a new, furnished, and modern studio
The opportunity to be a part of a growing company with advancement as we continue to grow
Ability to participate in our Community Impact Program — a program that pays you to volunteer with your favorite charity once a quarter

Ready to join us? Okay, let’s talk about the official stuff:

Your General Responsibilities:

Set up new DiveThru therapists for direct billing
Support in studio ordering while following budgets allocated by the Studio Manager
Manage all studio inboxes and respond to, flag or redirect emails as needed
Assist with manual client-therapist matching
Stay up-to-date with studio updates and processes by attending and supporting with team meetings, and by staying connected with the Studio Manager & Counselling Lead
Support with content creation and filming for our social media platforms
Monitor all front desk activities, bookings and inquiries
Support clients with payment, direct billing, scheduling, and app features
Ensure client forms are completed accurately and in a timely manner
Contact clients who require follow up or reminders
Be in regular communication with therapists and the studio team to ensure client booking, matching, and payment processes are going smoothly
Support with maintaining a clean and welcoming studio environment

As DiveThru continues to grow and evolve, so will this role! We’re looking for someone who embraces change with curiosity and flexibility - someone who sees evolving responsibilities as a chance to grow, develop, and make an even greater impact.

Your Skills:

Our ideal candidate brings the following to the table:

Experience working at DiveThru as a Studio Coordinator
Comfortability navigating change, with a proactive approach to learning, growth, and continuous development.
The ability to multitask efficiently is essential, as this role requires managing multiple priorities, handling client inquiries, and supporting therapists simultaneously
Strong interpersonal skills, attention to detail, and organizational skills
Thrives when working with people of diverse backgrounds
Interest in learning more about and promoting mental health
Ability to maintain highly confidential correspondence, filing, and telephone communication.

Considered A Plus:

Certification in office or business administration studies or a healthcare-related field
Completed courses related to psychology or mental health (e.g. suicide intervention training, mental health first aid)

Compensation

The hourly rate for this role is $23.50/hour.

Hours of work

This is a full-time role. We are looking for someone that is able to provide flexible coverage for studio needs (including evenings and weekends).

Location

We’re hiring two Lead Studio Coordinators—one for our Central location (1145 104 Ave NW, Edmonton, AB T5K 2S2) and one for our Whyte Ave location (10151 81 Ave NW, Edmonton, AB T6E 1W9). While you'll be primarily based at one studio, there may be times when we ask you to support other locations as needed.

The Next Steps

To keep things simple, there’s no need to submit a resume or cover letter for this role. Just fill out a short application through this posting with your basic contact info and answer one screener question—that’s it! After that, we’ll be reaching out to schedule interviews within the next two weeks. This process will only include one interview.

How We Hire

It’s our incredible DiveThru Crew that truly defines us! We're united by one common mission: to ensure no one struggles alone. DiveThru proudly stands as an equal opportunity employer. We're all about celebrating each person and the unique intersections of their identities. Why? Because we firmly believe that diverse and inclusive teams don't just make us better decision-makers; they spark the innovation needed to best serve our community. If you need reasonable accommodations during the application process, we've got your back. Let's collaborate to meet your needs because we're committed to supporting you every step of the way. Our inclusive work environment is a source of celebration, and we encourage folks from all backgrounds and perspectives to apply. Your uniqueness is what makes us thrive!

Compensation

$23.50 per hour

Know someone who would be a perfect fit? Let them know!